EMOTIONAL INTELLIGENCE AND WORK STRESS ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION
EVIDENCE FROM A PORT AUTHORITY IN TANJUNG PAKIS
Keywords:
Emotional Intelligence, Work Stress, Job Satisfaction, Employee Performance, Eustress
Abstract
This study investigated the effects of emotional intelligence and work stress on employee performance through job satisfaction at the Class III Port Authority of Tanjung Pakis, Indonesia. Using a quantitative approach and PLS-SEM analysis, the findings showed that emotional intelligence, work stress, and job satisfaction positively influenced employee performance. However, emotional intelligence and work stress did not significantly affect job satisfaction, indicating that job satisfaction did not mediate the relationships between these variables and employee performance. The findings contribute to the Job Demands-Resources and Conservation of Resources theories, particularly in the context of Indonesia’s public maritime sector. The study recommends human resource strategies that focus on enhancing emotional competencies, optimizing productive levels of work stress, and implementing separate job satisfaction improvement initiatives to strengthen employee performance.
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Tito Tilawah, Leonard Adrie Manafe, & Martin Zebua. (2024). Analisis Motivasi Kerja dan Budaya Organisasi dalam Meningkatkan Kinerja Karyawan CV. Sumber Jaya Springs Gresik. J-CEKI : Jurnal Cendekia Ilmiah, 3(5 SE-Articles), 5388–5402. https://doi.org/10.56799/jceki.v3i5.5172
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Weiss, H., & Cropanzano, R. (1996). Affective Events Theory: A Theoretical Discussion of The Structure, Cause and Consequences of Affective Experiences at Work. Research in Organizational Behavior.
Zhao, X., Lynch, J., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. 37, 197–206.
Azhar, L., Harahap, P., & Lestari, R. (2023). Pengaruh karakteristik individu, beban kerja dan stres kerja terhadap kinerja pegawai yang dimediasi kepuasan kerja. Jurnal Riset Ekonomi Dan Bisnis, 16, 1. https://doi.org/10.26623/jreb.v16i1.6395
Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources Model: State of the Art. Journal of Managerial Psychology, 22, 309–328. https://doi.org/10.1108/02683940710733115
Baron, R., & Kenny, D. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173–1182. https://doi.org/10.1037//0022-3514.51.6.1173
Chigeda, F., Ndofirepi, T., Steyn, R., Correspondence, T., & Ndofirepi. (2022). Continuance in organizational commitment: The role of emotional intelligence, work-life balance support, and work-related stress. Global Business and Organizational Excellence, 42. https://doi.org/10.1002/joe.22172
Ekaristiyani, M., & Yanti, N. (2024). Pengaruh Stres Kerja dan Kecerdasan Emosional Terhadap Kinerja Karyawan pada PT. Arta Boga Cemerlang Padang. EKASAKTI MATUA JURNAL MANAJEMEN, 2, 288–297. https://doi.org/10.31933/emjm.v2i3.1112
Farida, I., & P, A. (2023). PENGARUH WORK LIFFE BALANCE TERHADAP EMPLOYEE PERFORMANCE DENGAN JOB STRESS DAN JOB COMMITMENT SEBAGAI VARIABEL MEDIASI: -. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 10, 73–95. https://doi.org/10.35794/jmbi.v10i1.46205
Hamisi, Y. (2021). Pengaruh Stres Kerja Terhadap Kepuasan Kerja (Studi Kasus pada Anggota Satuan Polisi Pamong Praja Di Kota Bitung). Jurnal Ekonomi, Bisnis Dan Terapan (JESIT), 2(2), 159–172.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. In American Psychologist (Vol. 44, Issue 3, pp. 513–524). American Psychological Association. https://doi.org/10.1037/0003-066X.44.3.513
Maharvi, W. (2022). Linking Emotional Intelligence to Employee Performance: Investigating the Mediating Role of Job Satisfaction. Journal of Development and Social Sciences, 3. https://doi.org/10.47205/jdss.2022(3-IV)34
Nceong, A., Hasmin, E., Sjahruddin, H., & Halim, A. (2025). The Mediating Role Of Job Satisfaction On The Effect Of Emotional Intelligence And Work Environment On Employee Performance. 6, 744–762.
NGUYEN, H., Hoi, L., Tran, B., Thi Hoang Mai, T., NGUYEN, T., & Quỳnh, N. (2020). The Impact of Organizational Commitment on Employee Motivation: A Study in Vietnamese Enterprises. The Journal of Asian Finance, Economics and Business, 7, 439–447. https://doi.org/10.13106/jafeb.2020.vol7.no6.439
Nugroho, D. C., & Manafe, L. A. (2025). THE EFFECT OF COMPENSATION, JOB STRESS AND WORK ENVIRONMENT ON JOB SATISFACTION. International Journal of Business, Law, and Education, 4(2), 979–989. https://doi.org/10.56442/ijble.v4i2.272
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric Theory (Issue 972). McGraw-Hill Companies,Incorporated. https://books.google.co.id/books?id=r0fuAAAAMAAJ
Nursifa, P., Sa’diah, H. H., & Emilisa, N. (2023). PENGARUH ANTARA EMOTIONAL EXHAUSTION DAN JOB-RELATED AFFECTIVE ILL-BEING TERHADAP JOB SATISFACTION YANG DIMEDIASI OLEH PERFORMANCE PADA KARYAWAN DEVELOPER PERUMAHAN PROVINSI BANTEN. Journal of Social and Economics Research, 5(2), 561–578. https://doi.org/https://doi.org/10.54783/jser.v5i2.165
O’Boyle, E., Humphrey, R., Pollack, J., Hawver, & Story, P. (2011). Emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32, 788–818. https://doi.org/10.1002/job.714
Peristera, I. (2021). Job Stress terhadap Kepuasan Kerja pada Pegawai Dinas Kependudukan dan Pencatatan Sipil Kabupaten Blora. Jurnal Ilmiah Bimbingan Konseling Undiksha, 12. https://doi.org/10.23887/jibk.v12i2.36151
Pratantia, N., & Nasution, Y. (2023). Analisis Pengaruh Digitalisasi dan Kepemimpinan Transformasional terhadap Kepuasan Kerja yang Dimediasi Otonomi Kerja. Syntax Literate ; Jurnal Ilmiah Indonesia, 8, 5347–5364. https://doi.org/10.36418/syntax-literate.v8i9.13685
Radito, T., T, N., Mursidi, I., & Prapti, M. (2022). EFEK MEDIASI KEPUASAN KERJA DAN PENGARUH STRES KERJA TERHADAP KINERJA. Kajian Ekonomi Dan Bisnis, 17, 45–60. https://doi.org/10.51277/keb.v17i1.117
Selye, H. (1984). The Stress of Life. McGraw-Hill Education. https://books.google.co.id/books?id=hQOGtxen78YC
Syafrin, I., & Rahman, A. (2023). Model Kinerja Pegawai Melalui Kepuasan Kerja Pada Dinas Tenaga Kerja dan Perindustrian. Jurnal Ekobistek, 12, 629–634. https://doi.org/10.35134/ekobistek.v12i2.598
Tito Tilawah, Leonard Adrie Manafe, & Martin Zebua. (2024). Analisis Motivasi Kerja dan Budaya Organisasi dalam Meningkatkan Kinerja Karyawan CV. Sumber Jaya Springs Gresik. J-CEKI : Jurnal Cendekia Ilmiah, 3(5 SE-Articles), 5388–5402. https://doi.org/10.56799/jceki.v3i5.5172
Tuahuns, V., Soleman, M., & Husen, Z. (2023). PENGARUH STRES KERJA, DAN LINGKUNGAN KERJA TERHADAP KINERJA PERAWAT DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI PADA MASA PANDEMI COVID-19 (STUDI PADA RSUD DR. H. CHASAN BOESOIRIE TERNATE). Jurnal Manajemen Sinergi, 11, 18–38. https://doi.org/10.33387/jms.v11i1.6633
Weiss, H., & Cropanzano, R. (1996). Affective Events Theory: A Theoretical Discussion of The Structure, Cause and Consequences of Affective Experiences at Work. Research in Organizational Behavior.
Zhao, X., Lynch, J., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. 37, 197–206.
Published
2026-06-08
How to Cite
Prasetyo, S., Rahayu, S., & Sari, A. K. (2026). EMOTIONAL INTELLIGENCE AND WORK STRESS ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION. Journal Informatic, Education and Management (JIEM), 8(2), 272-284. https://doi.org/10.61992/jiem.v8i2.372
Section
Articles
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