ANALYSIS OF THE IMPACT OF COMPETENCE AND WORK DISCIPLINE ON PATIENT SATISFACTION AT TAMAN HARAPAN BARU HOSPITAL
Keywords:
Competence, Pharmaceutical Services, Patient Satisfaction
Abstract
This study aims to analyze the impact of competence and work discipline on patient satisfaction at Taman Harapan Baru Hospital. The research is motivated by the important role of competence and work discipline in improving patient satisfaction at this institution. A quantitative approach was employed, combining descriptive and verificative methods. Data were collected through questionnaires administered to 50 patients and analyzed using multiple linear regression. The results indicate that both competence and work discipline have a positive and significant effect on patient satisfaction at Taman Harapan Baru Hospital, both partially and simultaneously. The study concludes that enhancing competence and work discipline is essential for optimising patient satisfaction at Taman Harapan Baru Hospital.
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Amaniah, H. (2018). Pengaruh Kompetensi dan Kompensasi Terhadap Kinerja Karyawan Staf Insurance di PT. BMD [The Effect of Competence and Compensation on the Performance of Insurance Staff at PT. BMD]. B-86.
Anwar Mangkunegara, P. (2002). Evaluasi Kinerja SDM [Human Resource Performance Evaluation]. Rafika Aditama, Bandung.
Arifim, S., Putra, A. R., & Hartanto, C. (2019, August). Pengaruh Kompetensi, Kompensasi dan Kepemimpinan Terhadap Kinerja Karyawan [The Effect of Competence, Compensation and Leadership on Employee Performance]. 1(1), 22–29. Retrieved May 2022.
Aryani, D., & Meriyati. (2019, February). Pengaruh Kompensasi Terhadap Kinerja Karyawan Pada PT. Sri Metriko Utama Widjaja Palembang [The Effect of Compensation on Employee Performance at PT. Sri Metriko Utama Widjaja Palembang]. 4(2). Retrieved May 2022.
Bambang Prasetyo dan Lina Miftahul Jannah. (2005). Metode Penelitian Kuantitatif: Teori dan Aplikasi [Quantitative Research Methods: Theory and Application]. Jakarta: PT Radjagrafindo Persada.
Edy Sutrisno. (2013). Manajemen Sumber Daya Manusia [Human Resource Management]. Jakarta: Penerbit Kencana.
Fandy Tjiptono. (2018). Strategi Pemasaran Prinsip & Penerapan [Marketing Strategy: Principles and Application], 1st ed. Yogyakarta: CV Andi.
Fandy Tjiptono. (2022). Manajemen dan Strategi Kepuasan Pelanggan [Management and Customer Satisfaction Strategy], 1st ed. Yogyakarta: CV Andi.
Mangkunegara, A. P. (2017). Manajemen Sumber Daya Manusia dan Perusahaan [Human Resource and Corporate Management]. PT Remaja Rosdakarya.
Sadili Samsudin. (2006). Manajemen Sumber Daya Manusia [Human Resource Management]. Bandung: CV Pustaka Setia.
Santoso, I. & Madiistriyatno, H. (2021). Metodologi Penelitian Kuantitatif [Quantitative Research Methodology]. Jakarta: Indigo Media.
Sudarwan Danim. (2003). Inovasi Pendidikan dalam Upaya Peningkatan Profesionalisme Tenaga Kependidikan [Educational Innovation in Efforts to Improve the Professionalism of Educational Personnel]. Bandung: CV Pustaka Setia.
Siagian, Sondang P. (2009). Manajemen Sumber Daya Manusia [Human Resource Management]. Jakarta: Bumi Aksara.
Sugiono. (1997). Statistika Untuk Penelitian [Statistics for Research]. Bandung: Alfabeta.
Sutrisno, E. (2017). Manajemen Sumber Daya Manusia [Human Resource Management]. Jakarta: Kencana.
Sutrisno. (2012). Manajemen Keuangan Teori, Konsep Dan Aplikasi [Financial Management: Theory, Concepts and Application]. Yogyakarta: EKONISIA.
Sutrisno, S. (2013). Pengaruh disiplin kerja dan motivasi kerja terhadap kinerja pegawai negeri sipil (studi di kantor dinas sosial provinsi jawa tengah) [The effect of work discipline and work motivation on civil servant performance (a study at the Office of the Social Service Agency, Central Java Province)]. Jurnal Ilmiah Dinamika Ekonomi dan Bisnis, 1(1), 25040.
Spector, P. E., et al. (2000). Industrial and Organizational Psychology: Research and Practice. USA: Inc.
Tb. Sjafri Mangkuprawira. (2004). Manajemen SDM Strategik [Strategic Human Resource Management], 3rd ed. PT Ghalia Indonesia.
Published
2026-04-07
How to Cite
Ujang Ade Sobarna, Zaharuddin, & I Gede Adiputra. (2026). ANALYSIS OF THE IMPACT OF COMPETENCE AND WORK DISCIPLINE ON PATIENT SATISFACTION AT TAMAN HARAPAN BARU HOSPITAL. Journal Informatic, Education and Management (JIEM), 8(2), 118-127. https://doi.org/10.61992/jiem.v8i2.334
Section
Articles
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